Communication within Teams

Communication within Teams LinkedIn Learning Answers

By: Daisy Lovelace

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Communication within Teams LinkedIn Learning Answers Quiz 1

Question 1 of 1

Why should everyone on a team have defined roles and responsibilities?

  • to avoid duplicate efforts and missed opportunities
  • to avoid office politics and turf wars
  • to easily determine whether or not a meeting is needed and to ensure that the agenda is developed
  • to have a designated convener, recorder, and monitor for meetings

Communication within Teams LinkedIn Learning Answers

Communication within Teams LinkedIn Learning Answers Quiz 2

Question 1 of 25

What is the first step in resolving a conflict?

  • Refer to the team charter.
  • Talk to another team member about it.
  • Acknowledge the conflict.
  • Ignore the problem and go on about as usual.

Question 2 of 25

When should collaborative expectations be set?

  • after finishing the project
  • just before the project deadline
  • when formulating the team charter

Question 3 of 25

Half of a team works remote and half works onsite, dispersed in three time zones. When they create a team charter, what is the least likely expectations element needed in their project charter?

  • aligned expectations
  • clear expectations
  • personality expectations
  • documented expectations

Question 4 of 25

What action is MOST important when working with a virtual team?

  • Create virtual spaces and time for conversations and asking good questions.
  • Document everything using an agreed upon method that is easily accessible for everyone on the team.
  • Take the extra time to build connections with your colleagues.
  • Use the right technology for the task.

Communication within Teams LinkedIn Learning Answers

Question 5 of 25

What should you try to avoid?

  • always scheduling virtual meetings based on the majority of the team’s availability
  • staging how you will look on-screen to the audience
  • always initiating the virtual meetings early to check technology
  • sharing the meeting agenda in advance of the meeting

Question 6 of 25

What do you call the difference between what you say and what you actually do?

  • credibility
  • social loafing
  • the say-do gap
  • distrust

Question 7 of 25

Why is the LESCANT model important in international business settings?

  • It helps you consider cultural conflicts that may arise due to geopolitical issues.
  • It helps you consider cultural issues that can arise in professional communication.
  • It helps you consider communication issues that can arise in vertical business communication.

Question 8 of 25

A team is losing trust in their leader and questioning his credibility because he does not follow through. What would you tell the leader to do?

  • Increase the team’s opportunity for sharing opposing viewpoints.
  • Get rid of the say-do gap.
  • Get back to micromanaging the team.

Communication within Teams LinkedIn Learning Answers

Question 9 of 25

What is NOT an example of trust that can be seen in high functioning teams?

  • trusting each other’s intentions
  • trusting team members to compensate for your lack of productivity
  • trusting that the teammates know how to get the work done
  • trusting that teammates will follow through
See also  Teamwork Foundations

Question 10 of 25

Which of these is NOT part of the LESCANT acronym?

  • Language
  • Social organization
  • Trade offs
  • Authority

Question 11 of 25

To help build and maintain trust, leaders can reduce the say-do gap and try to _____ promise and _____ deliver.

  • under; over
  • over; under
  • never; always
  • always; always

Question 12 of 25

What would you conduct AAR after a project’s completion?

  • If survey results are negative, the team can always pivot and make adjustments in real time.
  • There is no benefit to AAR if the project results are negative.
  • Learning from success and failure helps the team grow and allows success to be replicated in the future.
  • Everyone will have a chance to share their ideas.

Communication within Teams LinkedIn Learning Answers

Question 13 of 25

High-functioning teams often have three roles for meetings. What are they?

  • Consultant, Participant, Recorder
  • Convener, Recorder, Monitor
  • Consultant, Convener, Recorder
  • Convener, Participant, Monitor

Question 14 of 25

All of these statements about team accountability are true EXCEPT:

  • Consequences should always be punitive.
  • It’s important for team members to understand why a task is important.
  • Team members should agree on the consequences for failing to meet group expectations.

Question 15 of 25

Cultural differences can affect how team members _____.

  • engage with authority
  • prioritize individualism versus collectivism
  • utilize non-verbal cues
  • all of these answers

Question 16 of 25

What should you do when a team member fails to meet an expectation?

  • Take group accountability.
  • Point fingers.
  • Gloss over the reason for the task.

Communication within Teams LinkedIn Learning Answers

Question 17 of 25

What is the best time to share critical feedback?

  • publicly, at a time that is convenient for both parties
  • privately, as soon as the team leader is available
  • publicly, so that the whole team is aware that the situation is being addressed
  • privately, at a time that is convenient for both parties

Question 18 of 25

You are the team lead for Project Stream. Which action would you take first in setting expectations with your team?

  • Create a team charter.
  • Set shared goals.
  • Design a RACI matrix.
  • Develop conditions of satisfaction.

Question 19 of 25

What question should NOT be asked when addressing accountability?

  • Who will take the lead in finishing the task?
  • When is it due?
  • Who is to blame?
  • What needs to be done?

Communication within Teams LinkedIn Learning Answers

Question 20 of 25

What is NOT a benefit of the RACI matrix?

  • improving team efficiency
  • reducing redundancies or overlaps
  • coordinating your team’s efforts at multiple levels
  • determining scope of the project

Question 21 of 25

Which example best follows the SBI framework?

  • Your presentation the other day was very underwhelming. It was obvious you did not put in enough effort. You should work on your presentation skills in the meantime.
  • Your sales calculations are wrong and the reports need to be redone. I really disliked how you wrote your report. Do better.
  • I saw that your sales calculations were wrong on the report you submitted the other day. Fred told me you were not paying attention during the training when we went over this. Fred thinks you need to put in more effort into your work.
  • During this morning’s project presentation, I noticed that your presentation slides had spelling and grammar mistakes. My supervisor was present and I am concerned that it will reflect poorly on us as a team.
See also  Social Interactions for Multinational Teams

Question 22 of 25

You need to give positive feedback to one team member, and constructive feedback to another team member. Which framework would you use to deliver both types of feedback?

  • the SBC framework
  • the RACI framework
  • the 360-degree framework
  • the SBI framework

Communication within Teams LinkedIn Learning Answers

Question 23 of 25

In a RACI matrix, which role has the authority and resources to approve decisions?

  • Responsible
  • Consulted
  • Accountable
  • Informed

Question 24 of 25

What is the most appropriate response to receiving feedback?

  • Thank them for the feedback, and then ask clarifying questions.
  • Thank them for the feedback, and then defend your actions.
  • Explain what happened, defend your actions.
  • Respond with criticism and make excuses.

Communication within Teams LinkedIn Learning Answers

Question 25 of 25

What is NOT a function of a team charter?

  • identifying who will be on the team
  • setting ground rules for team meetings
  • outlining how the team will collaborate together
  • detailing how decisions will be made

Communication within Teams LinkedIn Learning Answers

Communication within Teams LinkedIn Learning Answers Final Exam

Question 1 of 11

Research shows that effective _ produce better outcomes than _.
managers; individuals or uncoordinated groups
teams; individuals or uncoordinated groups
individuals; teams or uncoordinated groups

Answer: teams; individuals or uncoordinated groups

Question 2 of 11

Jamal tells Carla that something she said was hurtful to him. Now, it is Carla’s turn to respond. What kind of response is best?
Carla should explain how Jamal’s actions fit into a larger pattern of hurtful behavior.
Carla should articulate her understanding of Jamal’s perspective.
Carla should agree with Jamal’s perspective.
Carla should defend what she said.

Answer: Carla should articulate her understanding of Jamal’s perspective.

Communication within Teams LinkedIn Learning Answers

Question 3 of 11

Which statement about conditions of satisfaction is FALSE?
Conditions of satisfaction define what is acceptable and what is the bare minimum of achievement.
Conditions of satisfaction should be established before you start your project.
Conditions of satisfaction are different than goals.
Conditions of satisfaction should be established once team members confront their first obstacle.

See also  Outlook: Efficient Email Management (2019)

Answer: Conditions of satisfaction should be established once team members confront their first obstacle.

Question 4 of 11

What does AAR stand for?
Anonymous author review
After-action review
Active assessment review
Anonymous assessment report

Answer: After-action review

Communication within Teams LinkedIn Learning Answers

Question 5 of 11

What tool can you use to ensure team members are accountable for their roles and meeting minimum expectations?
the Say-Do matrix
the microleader tool
the five W’s
the consequence tool

Answer: the five W’s

Question 6 of 11

You manage a team that is geographically distributed. How can you encourage your team to engage in conversations?
Ask open-ended questions.
Create virtual spaces for conversations.
Host virtual socials.
all of these answers

Answer: all of these answers

Communication within Teams LinkedIn Learning Answers

Question 7 of 11

You are in a meeting and your team’s discussion starts to stray off topic. You interrupt the conversation and remind the group to stay focused on the key agenda items. In this scenario, what role did you take on?
Convener
Coordinator
Recorder
Monitor

Answer: Monitor

Question 8 of 11

What is the C in LESCANT and why is it important?
Context. It is important to know whether the teammate is from high or low context culture.
Clarity. It is important to communicate simply and clearly when working in a multilingual setting.
Culture. It is important to know the culture of the teammate.

Answer: Context. It is important to know whether the teammate is from high or low context culture.

Communication within Teams LinkedIn Learning Answers

Question 9 of 11

What is NOT true about a team charter?
Team charters should be created with an HR representative present.
Team charters outline expectations for how your team will collaborate.
An important part of a team charter includes rules and norms for communicating.
Well-crafted team charters can help you avoid misunderstandings and conflict.

Answer: Team charters should be created with an HR representative present.

Question 10 of 11

Which of these questions might be included in a team charter?
What are your ground rules for communication?
all of these answers
How will you make decisions?
What will you do when a conflict arises?

Answer: all of these answers

Communication within Teams LinkedIn Learning Answers

Question 11 of 11

A RACI matrix tracks and assigns responsibilities to team members. Which of these items is NOT a part of the RACI matrix?
Responsible
Informed
Consulted
Approval

Answer: Approval

More Team Skills Answers: https://progiez.com/linkedin-learning-answers/team-skills

Communication within Teams LinkedIn Learning Answers

Communication within Teams LinkedIn Learning Answers

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