# Problem Solving Techniques

Problem Solving Techniques Answers All Quiz

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### Problem Solving Techniques Answers Quiz-1

Question 1 of 10
John repeatedly asks why-type questions to analyze a problem. What does he produce?

• a chart or table
• an equation
• a matrix
• a tree or chain

Question 2 of 10
What are the “Five Whys”?

• a way to assess the system, rather than the first person who has a problem
• a linear method for getting to the root cause of a problem
• a way to blame management for everything

Question 3 of 10
When investigating fault, why does it make sense to try swapping items in the scenario
around?

• to get at least one combination that works so you can get the job done
• to look as if you’re doing something
• to find out where the fault lies
• to invalidate the null state

Question 4 of 10
Senge says ___

• we struggle with time lags of more than two minutes
• applying mathematical analysis is the answer
• we will never win
• we think we are in control, but really, our decisions are predictable

Question 5 of 10
Company A has 50,000 customers. According to the Pareto principle, about how many of
those customers are responsible for 80 percent of the customer complaints?

• 20000
• 5000
• 30000
• 10000

Question 6 of 10
How can you prove that you have found the real or correct cause of a problem?

• Compare control groups.
• Set up a cause matrix.
• Implement all possible solutions.
• Test every combination of causes.

Question 7 of 10
According to Senge, what do most difficult processes have in common?

• multiple inputs and outcomes
• uncertainty and prediction
• time delays and feedback
• loops and branches

Question 8 of 10
What is the most common reason for assuming the wrong cause of a problem?

• A problem might be its own cause.
• There can be a common cause for two problems, so you think one problem is
causing the other.
• A problem might not have a cause at all.

Question 9 of 10
What is Pareto’s primary message?

• Pareto does not apply to staff and service, only to factories.
• 20% of problems come from 80% of causes.
• 80% of problems come from 20% of causes.
• 80% of problems come from 80% of causes.

Question 10 of 10
A solution identification and evaluation process in the Kepner-Tregoe paradigm could also be
called.

• incremental improvement
• optimization
• minimization
• trial and error

### Problem Solving Techniques Answers Quiz-2

Question 1 of 10
Rosalinda wants to increase her creativity, but has no idea how to do so. What would
you recommend?

• Think of analogies in other subject areas when solving problems.
• Create a checklist of methods to try.
• Practice several of the documented formal techniques until she has favorites.
• Deconstruct all the problems into component pieces.

Question 2 of 10

What is not true about decision trees?

• Decision trees can include probabilities.
• Decision trees are just another version of a mind map.
• Decision trees alternate between what you do and what other people do.
• Decision trees use a time axis as you go along the branches.

These are Problem Solving Techniques Answers

Question 3 of 10
Jim has no idea what a mind map is. How would you best describe one to him?

• It is an ordered outline with main topics and subtopics.
• It includes branching clusters of ideas that expand outward from a central
core.
• It is an ordered lists of ideas.
• It is a random list of ideas placed wherever there is space on a page.

Question 4 of 10
What should an effective problem solver keep in mind when thinking about
creativity?

• There are just three effective ways to increase creativity.
• Creativity can be increased via many different techniques.
• Creativity can help you identify a problem but not solve it.
• Creativity is fixed — you either have it or you don’t.

Question 5 of 10
What is the best type of thinking when solving a problem?

• Use the logical part of your brain first, then the creative part.
• Think inside the box.
• Tap your intuition by running with the first idea that you think of. It will be the
best.
• Generate lots of ideas and then choose the best one.

Question 6 of 10
For which scenario would the use of a decision tree be most appropriate?

• outlining the logical structure of a problem
• listing all the factors that contribute to making a decision
• calculating probabilities and expected values
• describing a sequence of choices and outcomes

Question 7 of 10
When brainstorming, which practice should you follow for ideal results?

• Separate the idea generation from the judging process.
• Use the same people for the idea generation and for the judging.
• Collect all the ideas, including the bad ones.
• Throw out the bad ideas as you go along.

These are Problem Solving Techniques Answers

Question 8 of 10
Marge is a very analytical thinker who can reliably solve many problems. However,
sometimes she gets stuck. What will help Marge?

• a more rigorous analysis
• checking for errors
• a creative leap
• dividing the problem into component parts

Question 9 of 10
Mind maps should be ___

• used to explain a problem as well as generate a view of a problem
• created using a digital device instead of on paper
• laid out in landscape orientation rather than portrait
• used by one person, not a group

Question 10 of 10
Frank is leading a brainstorming group in his department. What are his two
responsibilities?

• to create a list and order the list
• to record ideas and discourage judging
• to encourage participation and reject bad ideas
• to start discussions and evaluate ideas

### Problem Solving Techniques Answers Quiz-3

Question 1 of 20
When solving problems, is it better to use intuition or logic?

• Logic is the most effective approach to solving problems.
• It’s best to use both approaches and see if the results agree.
• Intuition is the most effective approach to solving problems.
• Neither approach is helpful for solving problems.

Question 2 of 20
The four rules for decision making include tossing a coin, choosing the simplest
option, and ____

• always doing the right
• always betting on red
• realizing that if it’s close, it doesn’t matter
• always doing the sums

Question 3 of 20
What is the central message of the “sunk cost” paradox?

• You should remember the past when you’re thinking about the future.
• You should not build airplanes if your ship sinks.
• Your decisions should be made only on the basis of the numbers going
forward from now.
• You can make up for the past by getting the future right.

These are Problem Solving Techniques Answers
Question 4 of 20
If your costs are between \$230 and \$250, and your sales are between \$240 and \$300,
what is the range for your profits?

• \$10 to \$50
• -\$10 to \$70
• \$10 to \$50
• –\$10 to \$50

These are Problem Solving Techniques Answers Quiz 3

Question 5 of 20
An important way to avoid bias in framing is to use ____ words.

• neutral
• colorful
• common
• descriptive

Question 6 of 20
Manipulative framing can be deliberate or ____.

• accidental
• intentional
• mean-spirited
• goal-driven

Question 7 of 20
What is true about implementation?

• Implementation is the most important part of solving a problem.
• Implementation is the least important part of solving a problem.
• Implementation is often forgotten.

Question 8 of 20
Milan is analyzing a decision for which her heart and head disagree. What should
Milan do?

• Trust her head.
• Adjust both analyses until there is agreement.
• She should not take any action, since there is disagreement.
• Trust her heart.

These are Problem Solving Techniques Answers
Question 9 of 20
Why is tossing a coin more interesting than simply making a random choice?

• All coins are biased.
• There is more risk in making a decision this way.
• Using this process indicates that you do not really care.
• Using this process may help you discover your emotions or intuition.

Question 10 of 20
Alice wants to compare six possible solutions to a complex problem involving her
family’s affairs. How should Alice proceed?

• Build a mind map for the problem.
• Build a comparison chart, with pros and cons for each option.
• Build a decision tree for the problem.
• Build a comparison chart, with intuition and logic columns for each option.

These are Problem Solving Techniques Answers Quiz 3
Question 11 of 20
A comparison chart typically has__ .

• columns for the strengths and weaknesses of each idea
• an ANOVA graph
• Like and Dislike buttons
• monetary values for each option compared to the criteria

Question 12 of 20
How should you consider implementation in decision-making?

• Ignore it.
• Consider implementation costs.
• Focus only on those solutions that are simple to implement.
• Include it in the same way as any other factor.

These are Problem Solving Techniques Answers

Question 13 of 20
Even though a rating chart is subjective, when is it most useful?

• when the scores are very close
• when there are many factors to consider
• when making a group decision
• when there is an ethical dilemma

Question 14 of 20
What is the best way to use a rating chart?

• Multiply the scores for each option by the weighting of the factors.
• Give each factor a score for how important it is.
• Put a factor in for gut feel.
• Ignore the top and bottom scoring factors.

Question 15 of 20
When making a decision, once you know the highest scoring option, what should
you do?

• Check that it has all the “must-have” features.
• Decide whether it has enough “want-to-have” features.
• Definitely choose it.
• Check that it has enough of the “must-have” features.

Question 16 of 20
What is the expected value of an investment that has a 40 percent chance of yielding
\$1.2 million, and a 60 percent chance of losing \$500,000?

• 180000
• 480000
• 300000
• 700000

These are Problem Solving Techniques Answers
Question 17 of 20
What is not a good foundation for making a decision?

• Choose the method with the largest upside.
• Calculate the upside x probability minus the downside y probability.
• Choose the method with the smallest downside.
• Choose the method with the lowest risk of failure.

Question 18 of 20
Suppose you are selling items for \$100 and your cost of goods are \$90. Which
analysis is the farthest off base?

• A 5% cost of good increase will halve your profit.
• A 10% price increase will double your profit.
• A 5% price increase will double your profit.
• A 5% price decrease will halve your profit.

Question 19 of 20
Why does Risky Shift occur?

• Risk takers are more vocal than others.
• Risk is difficult to calculate in groups.
• Individuals tend to encourage risk in others.
• There is less fear in a group.

These are Problem Solving Techniques Answers

Question 20 of 20

Greg is evaluating two pieces of equipment for purchase. They both meet minimum
functionality requirements. How should Greg choose?

• by using intuition
• by changing the minimum requirements
• by comparing costs
• by scoring the optional factors

These are Problem Solving Techniques Answers

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