Question 1 of 10 John repeatedly asks why-type questions to analyze a problem. What does he produce?
a chart or table
an equation
a matrix
a tree or chain
Question 2 of 10 What are the “Five Whys”?
a way to assess the system, rather than the first person who has a problem
a linear method for getting to the root cause of a problem
a way to blame management for everything
Question 3 of 10 When investigating fault, why does it make sense to try swapping items in the scenario around?
to get at least one combination that works so you can get the job done
to look as if you’re doing something
to find out where the fault lies
to invalidate the null state
Question 4 of 10 Senge says ___
we struggle with time lags of more than two minutes
applying mathematical analysis is the answer
we will never win
we think we are in control, but really, our decisions are predictable
Question 5 of 10 Company A has 50,000 customers. According to the Pareto principle, about how many of those customers are responsible for 80 percent of the customer complaints?
20000
5000
30000
10000
Question 6 of 10 How can you prove that you have found the real or correct cause of a problem?
Compare control groups.
Set up a cause matrix.
Implement all possible solutions.
Test every combination of causes.
Question 7 of 10 According to Senge, what do most difficult processes have in common?
multiple inputs and outcomes
uncertainty and prediction
time delays and feedback
loops and branches
Question 8 of 10 What is the most common reason for assuming the wrong cause of a problem?
A problem might be its own cause.
There can be a common cause for two problems, so you think one problem is causing the other.
A problem might not have a cause at all.
Question 9 of 10 What is Pareto’s primary message?
Pareto does not apply to staff and service, only to factories.
20% of problems come from 80% of causes.
80% of problems come from 20% of causes.
80% of problems come from 80% of causes.
Question 10 of 10 A solution identification and evaluation process in the Kepner-Tregoe paradigm could also be called.
incremental improvement
optimization
minimization
trial and error
Problem Solving Techniques Answers Quiz-2
Question 1 of 10 Rosalinda wants to increase her creativity, but has no idea how to do so. What would you recommend?
Think of analogies in other subject areas when solving problems.
Create a checklist of methods to try.
Practice several of the documented formal techniques until she has favorites.
Deconstruct all the problems into component pieces.
Question 2 of 10
What is not true about decision trees?
Decision trees can include probabilities.
Decision trees are just another version of a mind map.
Decision trees alternate between what you do and what other people do.
Decision trees use a time axis as you go along the branches.
Question 2 of 20 The four rules for decision making include tossing a coin, choosing the simplest option, and ____
always doing the right
always betting on red
realizing that if it’s close, it doesn’t matter
always doing the sums
Question 3 of 20 What is the central message of the “sunk cost” paradox?
You should remember the past when you’re thinking about the future.
You should not build airplanes if your ship sinks.
Your decisions should be made only on the basis of the numbers going forward from now.
You can make up for the past by getting the future right.
These are Problem Solving Techniques Answers Question 4 of 20 If your costs are between $230 and $250, and your sales are between $240 and $300, what is the range for your profits?
$10 to $50
-$10 to $70
$10 to $50
–$10 to $50
These are Problem Solving Techniques Answers Quiz 3
Question 5 of 20 An important way to avoid bias in framing is to use ____ words.
neutral
colorful
common
descriptive
Question 6 of 20 Manipulative framing can be deliberate or ____.
accidental
intentional
mean-spirited
goal-driven
Question 7 of 20 What is true about implementation?
Implementation is the most important part of solving a problem.
Implementation is the least important part of solving a problem.
Implementation is often forgotten.
Question 8 of 20 Milan is analyzing a decision for which her heart and head disagree. What should Milan do?
Trust her head.
Adjust both analyses until there is agreement.
She should not take any action, since there is disagreement.
Trust her heart.
These are Problem Solving Techniques Answers Question 9 of 20 Why is tossing a coin more interesting than simply making a random choice?
All coins are biased.
There is more risk in making a decision this way.
Using this process indicates that you do not really care.
Using this process may help you discover your emotions or intuition.
Question 10 of 20 Alice wants to compare six possible solutions to a complex problem involving her family’s affairs. How should Alice proceed?
Build a mind map for the problem.
Build a comparison chart, with pros and cons for each option.
Build a decision tree for the problem.
Build a comparison chart, with intuition and logic columns for each option.
These are Problem Solving Techniques Answers Quiz 3 Question 11 of 20 A comparison chart typically has__ .
columns for the strengths and weaknesses of each idea
an ANOVA graph
Like and Dislike buttons
monetary values for each option compared to the criteria
Question 12 of 20 How should you consider implementation in decision-making?
Ignore it.
Consider implementation costs.
Focus only on those solutions that are simple to implement.
Question 13 of 20 Even though a rating chart is subjective, when is it most useful?
when the scores are very close
when there are many factors to consider
when making a group decision
when there is an ethical dilemma
Question 14 of 20 What is the best way to use a rating chart?
Multiply the scores for each option by the weighting of the factors.
Give each factor a score for how important it is.
Put a factor in for gut feel.
Ignore the top and bottom scoring factors.
Question 15 of 20 When making a decision, once you know the highest scoring option, what should you do?
Check that it has all the “must-have” features.
Decide whether it has enough “want-to-have” features.
Definitely choose it.
Check that it has enough of the “must-have” features.
Question 16 of 20 What is the expected value of an investment that has a 40 percent chance of yielding $1.2 million, and a 60 percent chance of losing $500,000?
180000
480000
300000
700000
These are Problem Solving Techniques Answers Question 17 of 20 What is not a good foundation for making a decision?
Choose the method with the largest upside.
Calculate the upside x probability minus the downside y probability.
Choose the method with the smallest downside.
Choose the method with the lowest risk of failure.
Question 18 of 20 Suppose you are selling items for $100 and your cost of goods are $90. Which analysis is the farthest off base?
A 5% cost of good increase will halve your profit.
A 10% price increase will double your profit.
A 5% price increase will double your profit.
A 5% price decrease will halve your profit.
Question 19 of 20 Why does Risky Shift occur?
Risk takers are more vocal than others.
Risk is difficult to calculate in groups.
Individuals tend to encourage risk in others.
There is less fear in a group.
These are Problem Solving Techniques Answers
Question 20 of 20
Greg is evaluating two pieces of equipment for purchase. They both meet minimum functionality requirements. How should Greg choose?
