Soft Skills Development | Week 5
Session Jan-Apr 2023
Course Name: Soft Skills Development
Course Link: Click Here
These are NPTEL Soft Skill Development Assignment 5 Answers
Q1. Who coined the term Emotional Intelligence?
A. Salovey and Meyer
B. Goleman
C. Atkinson and Shiffrin
D. Boyatzis
Answer: A. Salovey and Meyer
Q2. Emotional intelligence is the ability of a person to recognize assess emotions within oneself and _____ them in others, so as to modulate behavior.
A. recognize
B. attribute
Answer: A. recognize
Q3. Research shows that women are more empathetic than men?
A. True
B. False
Answer: A. True
These are NPTEL Soft Skill Development Assignment 5 Answers
Q4. When a change is initiated in an organization. it leads to a state of _________.
A. Equilibrium
B. Disequilibrium
Answer: B. Disequilibrium
Q5. Emotions are conscious feelings that are accompanied by physiological changes, such as rapid heartbeat. tensed muscles, or raised blood sugar level.
A. True
B. False
Answer: A. True
Q6. Empathy is linked to a certain type of neuron in the human body. Select the correct one from the following.
A. Mirror neurons
B. Sensory neurons
C. Motor neurons
Answer: A. Mirror neurons
These are NPTEL Soft Skill Development Assignment 5 Answers
Q7. A _______ person will be comfortable when an ambiguous situation occurs in her/his workplace.
A. Self-regulated
B. Self-aware
C. Empathetic
Answer: A. Self-regulated
Q8. Choose the correct option that characterizes emotional facilitation of thoughts to improve EI
i. The ability to incorporate feelings into analysis. reasoning. problem solving and decision making.
ii. The potential of your feelings to guide you to what is important to think about.
iii. The ability to take responsibility for one’s own emotions that influences cognition
iv. The whole essence is how you understand your and others’ emotions and deal with that situation.
A. Only (i) is true
B. Both (i) and (ii) are true
C. Both (i) and (ii) are true
D. (i), (ii), (iii) and (iv) are true
Answer: B. Both (i) and (ii) are true
Q9. An emotionally intelligent person remains ______ and ______ even in stressful situations.
A. Calm: composed
B. Distressed: composed
C. Distressed: dissatisfied
Answer: A. Calm: composed
These are NPTEL Soft Skill Development Assignment 5 Answers
Q10. Refreezing is a stage which characterizes.
A. Attempting to create a new state of affairs
B. Incorporating the changes, creating and maintaining a new organizational system
C. Recognizing the need for change
Answer: B. Incorporating the changes, creating and maintaining a new organizational system
Q11. Which of the following are the components of intrapersonal communication?
A. Processing
B. Transmission
C. Feedback
D. All of the above
Answer: D. All of the above
Q12. _______ messages reflect our physical self, emotional self, social self, self-concept, values, beliefs and attitudes.
A. Interpersonal
B. Intrapersonal
C. Intragroup
D. None of the above
Answer: B. Intrapersonal
These are NPTEL Soft Skill Development Assignment 5 Answers
Q13. What are the external factors that can influence organizational change?
i. Political
ii. Environmental
iii. Economic
iv. Technological
A. Only i is true
B. Both i and ii are true
C. Both i and iv are true
D. All i, ii, iii, and iv are true
Answer: D. All i, ii, iii, and iv are true
Q14. Choose the correct element (s) of empathy as proposed by Goleman.
i. Understanding others
ii. Developing others
iii. Leveraging diversity
iv. Having a service orientation
A. Only i is true
B. Both i and ii are true
C. Both i and iii are true
D. All i. ii, iii, and iv are true
Answer: D. All i. ii, iii, and iv are true
Q15. Choose the correct option that characterizes emotional facilitation of thoughts to improve EI
i. The ability to incorporate feelings into analysis, reasoning, problem solving and decision making.
ii. The potential of your feelings to guide you to what is important to think about.
iii. The ability to take responsibility for one’s own emotions that influences cognition
iv. The whole essence is how you understand your and others’ emotions and deal with that situation.
A. Only i is true
B. Only i and ii are true
C. Only i and iii are true
D. All i, ii, iii, and iv are true
Answer: B. Only i and ii are true
These are NPTEL Soft Skill Development Assignment 5 Answers
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Session Jul-Dec 2022
Course Name: Soft Skills NPTEL
Link of course: Click Here
These are NPTEL Soft Skill Development Assignment 5 Answers
Q1. In business, good writing is that which is clear, concise, and plain.
a. True
b. False
Answer: a. True
Q2. A letter report and a memo are similar in internal and external circulation.
a. True
b. False
Q3. Semantic gap decreases the chances of a communication breakdown.
a. True
b. False
Answer: b. False
These are NPTEL Soft Skill Development Assignment 5 Answers
Q4. Communication breakdown between two people may have differences in perception.
a. True
b. False
Answer: a. True
Q5. Directness is one of the features of effective writing.
a. True
b. False
Answer: a. True
Q6. A step in the communication process which blocks, restricts, or interferes with the smooth flow of messages is known as:
a. Communication breakdown
b. Communication speed
c. Communication flow
d. Communication channels
Answer: a. Communication breakdown
These are NPTEL Soft Skill Development Assignment 5 Answers
Q7. “The difference between the right word and the almost right word is the difference between lightning and a lightning bug.”
The quote mentioned above belongs to:
a. Virginia Woolf
b. Mark Twain
c. Toni Morrison
d. Charles Dicken
Answer: b. Mark Twain
Q8. Which one of the following is not the best way to overcome communication breakdown?
a. Facilitating feedback
b. Selecting the right word
c. Being ruthless while communicating
d. Selecting the most suitable medium
Answer: c. Being ruthless while communicating
Q9. Which one of the following is not a feature of effective writing?
a. Directness
b. Easy to understand language
c. Choice of proper words
d. Using flowery expressions
Answer: d. Using flowery expressions
These are NPTEL Soft Skill Development Assignment 5 Answers
Q10. Which one of the following is/are the characteristics of advance writing?
a. Conceptualizing
b. Researching
c. Drafting
d. All of the Above
Answer: d. All of the Above
Q11. A research article does not include__________.
a. business reports
b. journal articles
Answer: a. business reports
Q12. ______________ pattern is one of the best related to the categorical pattern of writing used in an organization.
a. Casual
b. Topical
Answer: b. Topical
These are NPTEL Soft Skill Development Assignment 5 Answers
Q13. Lighting and climatic conditions are the ____________ types of distractions.
a. emotional
b. physical
Answer: b. physical
Q14. Organizational communication breakdown occurs because of _____________ attitudes of employees in the organization.
a. negative
b. positive
Answer: a. negative
Q15. An act of plagiarism comes under the __________ form of communication breakdown.
a. judicial
b. ethical
Answer: a. judicial
These are NPTEL Soft Skill Development Assignment 5 Answers
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