Soft Skill Development Week 5 Nptel Assignment Answers
Are you looking for the NPTEL Soft Skill Development Week 5 Nptel Assignment Answers 2024? This resource provides comprehensive solutions to help you enhance your understanding of key soft skills, including communication, teamwork, and emotional intelligence.
Soft Skill Development Week 5 Nptel Assignment Answers (JULY – DEC 2024)
1. The ability to incorporate feelings into analysis, reasoning, problem solving and decision making is called_____________. a) Emotional facilitation of thoughts b) Emotional management
Answer: Updating soon (in progress)
2. Can learning and cultivating spiritual practices enhance one’s Emotional Intelligence? a) Yes b) No
Answer: Updating soon (in progress)
3. The whole essence of emotional management is understanding one’s own emotions and other’s to deal with the situation. This statement is. a) True b) False
Answer: Updating soon (in progress)
4. When a change is initiated in an organization, it leads to a state of _. a) Equilibrium b) Disequilibrium
Answer: Updating soon (in progress)
5. Which part of the Limbic system is responsible for formation of emotional pathways? a) Hypothalamus b) Hippocampus c) Amygdala d) None of the above
Answer: Updating soon (in progress)
6. Studies show that we start to develop empathy at the age of _. a) Two b) Three c) Four d) Five
Answer: Updating soon (in progress)
7. Selective perception takes place in a communication cycle wherein the receiver in the communication process selectively sees and hears elements of communication based on ____________ experience, background, and other personal characteristics. a) sender’s b) receiver’s own c) situational d) psychological
Answer: Updating soon (in progress)
8. Refreezing is a stage which characterizes ___. a) Attempting to create a new state of affairs b) Incorporating the changes, creating and maintaining a new organizational system c) Recognizing the need for change d) All of the above
Answer: Updating soon (in progress)
9. Which of the following is an example of intrapersonal communication? a) Talking on the telephone b) Day-dreaming c) Interacting in social media d) None of the above
Answer: Updating soon (in progress)
10. What is the basic feature of intrapersonal communication? a) Self-concept b) Expectation c) Persuasion d) None of the above
Answer: Updating soon (in progress)
11. Which part of the limbic system is called “the seat of all passions”? a) Brain stem b) Hippocampus c) Amygdala d) Limbic system
Answer: Updating soon (in progress)
12. Which of the following best describes the role of empathy in customer support? a) Quickly resolving issues to minimize the time spent on each customer. b) Understanding and addressing the customer’s feelings and concerns to provide a supportive and personalized service. c) Strictly adhering to company policies, regardless of the customer’s emotional state. d) Providing technical solutions without considering the customer’s emotional needs.
Answer: Updating soon (in progress)
13. What are the external factors that can influence organizational change? A) Political B) Environmental C) Economic D) Technological a) Only A is true b) Both A and B are true c) Both A and D are true d) All A, B, C, and D are true
Answer: Updating soon (in progress)
14. What are the two personal competencies? A) Self-awareness B) Self-management C) Social-awareness D) Relationship management a) Only A is correct b) Both A and B are correct c) Both C and D are correct d) Both A and D are correct
Answer: Updating soon (in progress)
15. Which of the following statements best reflects the understanding of empathy development? a) Empathy is entirely an innate trait and cannot be developed through experience. b) Empathy is a combination of both innate tendencies and learned behaviours that can be nurtured through experiences and practice. c) Empathy is solely a learned skill that one can develop through social interactions and education. d) Empathy is irrelevant in professional settings and only matters in personal relationships.
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These are Soft Skill Development Week 5 Nptel Assignment Answers
Q1. Interpersonal communication is a type of communication that takes place when we evaluate and react to internal and external stimuli. (a) True (b) False
Answer: (b) False
Q2. The whole essence of emotional management is understanding one’s own emotions and other’s to deal with the situation. This statement is. (a) True (b) False
Answer: (a) True
Q3. Organizational strategic changes are transitions or modifications from an existing state to a desired state for attaining efficiency and effectiveness. This statement is: (a) True (b) False
Answer: (a) True
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These are Soft Skill Development Week 5 Nptel Assignment Answers
Q5. Which of the following is an example of intrapersonal communication? (a) Talking in telephone (b) Day-dreaming (c) Interacting in social media (d) None of the above
Answer: (b) Day-dreaming
Q6. Empathetic understanding leverages diversity in which of the following contexts? (a) Customer service (b) Teamwork (c) Individual excellence (d) Gender equality
Answer: (b) Teamwork
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These are Soft Skill Development Week 5 Nptel Assignment Answers
Q7. Intrapersonal messages reflect our own _______. (a) Physical self (b) Emotional self (c) Social self (d) All of the above
Answer: (d) All of the above
Q8. The ability to control or redirect disruptive impulses and moods is called ___. (a) Motivation (b) Empathy (c) Self-regulation (d) Self-reliance
Answer: (c) Self-regulation
Q9. Which part of the limbic system is called the “the seat of all passions”? (a) Brain stem (b) Hippocampus (c) Amygdala (d) Limbic system
Answer: (c) Amygdala
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These are Soft Skill Development Week 5 Nptel Assignment Answers
Q10. In one of the techniques of enhancing Emotional Intelligence i.e. emotional management, the person should be able to (a) Take responsibility for one’s own emotions that influence cognition (b) To turn negative emotions into positive learning and growing opportunities (c) Understand her and others’ emotions and deal with that situation (d) All the above
Answer: (d) All the above
Q11. Empathy is (a) Psychologically driven (b) Aesthetically driven (c) Biologically driven (d) All of the above
Answer: (c) Biologically driven
Q12. Our emotions influence our __. (a) Cognition (b) Nervous System (c) Sense of humour (d) All of the above
Answer: (a) Cognition
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These are Soft Skill Development Week 5 Nptel Assignment Answers
Q13. When change is initiated in the organization, it moves from the state of equilibrium to disequilibrium. This state of disequilibrium is accounted for internal and external factors. Which of the internal factors are behind this change? A. Individual Performance B. Political C. Values D. Technology (a) Only A is correct (b) Both A and B are correct (c) Both C and D are correct (d) Both A and C are correct
Answer: (d) Both A and C are correct
Q14. What are the components of Emotional Intelligence? A. Social Skills B. Self-determination C. Self-awareness D. Self-esteem (a) Only A and D are correct (b) Only A and C are correct (c) Only B, C and D are correct (d) Only A and B are correct
Answer: (b) Only A and C are correct
Q15. Consider the following statements. A: Certain cultural stereotypes help us be open in our interactions. B: Thinking from another’s perspective shares a link with one being more creative. (a) A and B are true (b) A is true but B is false (c) B is true but A is false (d) Both A and B are false
These are Soft Skill Development Week 5 Nptel Assignment Answers
Q1. Who coined the term Emotional Intelligence? A. Salovey and Meyer B. Goleman C. Atkinson and Shiffrin D. Boyatzis
Answer: A. Salovey and Meyer
Q2. Emotional intelligence is the ability of a person to recognize assess emotions within oneself and _____ them in others, so as to modulate behavior. A. recognize B. attribute
Answer: A. recognize
Q3. Research shows that women are more empathetic than men? A. True B. False
Answer: A. True
These are Soft Skill Development Week 5 Nptel Assignment Answers
Q4. When a change is initiated in an organization. it leads to a state of _________. A. Equilibrium B. Disequilibrium
Answer: B. Disequilibrium
Q5. Emotions are conscious feelings that are accompanied by physiological changes, such as rapid heartbeat. tensed muscles, or raised blood sugar level. A. True B. False
Answer: A. True
Q6. Empathy is linked to a certain type of neuron in the human body. Select the correct one from the following. A. Mirror neurons B. Sensory neurons C. Motor neurons
Answer: A. Mirror neurons
These are Soft Skill Development Week 5 Nptel Assignment Answers
Q7. A _______ person will be comfortable when an ambiguous situation occurs in her/his workplace. A. Self-regulated B. Self-aware C. Empathetic
Answer: A. Self-regulated
Q8. Choose the correct option that characterizes emotional facilitation of thoughts to improve EI i. The ability to incorporate feelings into analysis. reasoning. problem solving and decision making. ii. The potential of your feelings to guide you to what is important to think about. iii. The ability to take responsibility for one’s own emotions that influences cognition iv. The whole essence is how you understand your and others’ emotions and deal with that situation. A. Only (i) is true B. Both (i) and (ii) are true C. Both (i) and (ii) are true D. (i), (ii), (iii) and (iv) are true
Answer: B. Both (i) and (ii) are true
Q9. An emotionally intelligent person remains ______ and ______ even in stressful situations. A. Calm: composed B. Distressed: composed C. Distressed: dissatisfied
Answer: A. Calm: composed
These are Soft Skill Development Week 5 Nptel Assignment Answers
Q10. Refreezing is a stage which characterizes. A. Attempting to create a new state of affairs B. Incorporating the changes, creating and maintaining a new organizational system C. Recognizing the need for change
Answer: B. Incorporating the changes, creating and maintaining a new organizational system
Q11. Which of the following are the components of intrapersonal communication? A. Processing B. Transmission C. Feedback D. All of the above
Answer: D. All of the above
Q12. _______ messages reflect our physical self, emotional self, social self, self-concept, values, beliefs and attitudes. A. Interpersonal B. Intrapersonal C. Intragroup D. None of the above
Answer: B. Intrapersonal
These are Soft Skill Development Week 5 Nptel Assignment Answers
Q13. What are the external factors that can influence organizational change? i. Political ii. Environmental iii. Economic iv. Technological A. Only i is true B. Both i and ii are true C. Both i and iv are true D. All i, ii, iii, and iv are true
Answer: D. All i, ii, iii, and iv are true
Q14. Choose the correct element (s) of empathy as proposed by Goleman. i. Understanding others ii. Developing others iii. Leveraging diversity iv. Having a service orientation A. Only i is true B. Both i and ii are true C. Both i and iii are true D. All i. ii, iii, and iv are true
Q15. Choose the correct option that characterizes emotional facilitation of thoughts to improve EI i. The ability to incorporate feelings into analysis, reasoning, problem solving and decision making. ii. The potential of your feelings to guide you to what is important to think about. iii. The ability to take responsibility for one’s own emotions that influences cognition iv. The whole essence is how you understand your and others’ emotions and deal with that situation. A. Only i is true B. Only i and ii are true C. Only i and iii are true D. All i, ii, iii, and iv are true
Answer: B. Only i and ii are true
These are Soft Skill Development Week 5 Nptel Assignment Answers
These are Soft Skill Development Week 5 Nptel Assignment Answers
Q1. In business, good writing is that which is clear, concise, and plain. a. True b. False
Answer: a. True
Q2. A letter report and a memo are similar in internal and external circulation. a. True b. False
Answer: b. False
Q3. Semantic gap decreases the chances of a communication breakdown. a. True b. False
Answer: b. False
These are Soft Skill Development Week 5 Nptel Assignment Answers
Q4. Communication breakdown between two people may have differences in perception. a. True b. False
Answer: a. True
Q5. Directness is one of the features of effective writing. a. True b. False
Answer: a. True
Q6. A step in the communication process which blocks, restricts, or interferes with the smooth flow of messages is known as: a. Communication breakdown b. Communication speed c. Communication flow d. Communication channels Answer: a. Communication breakdown
These are Soft Skill Development Week 5 Nptel Assignment Answers
Q7. “The difference between the right word and the almost right word is the difference between lightning and a lightning bug.” The quote mentioned above belongs to: a. Virginia Woolf b. Mark Twain c. Toni Morrison d. Charles Dicken
Answer: b. Mark Twain
Q8. Which one of the following is not the best way to overcome communication breakdown? a. Facilitating feedback b. Selecting the right word c. Being ruthless while communicating d. Selecting the most suitable medium
Answer: c. Being ruthless while communicating
Q9. Which one of the following is not a feature of effective writing? a. Directness b. Easy to understand language c. Choice of proper words d. Using flowery expressions
Answer: d. Using flowery expressions
These are Soft Skill Development Week 5 Nptel Assignment Answers
Q10. Which one of the following is/are the characteristics of advance writing? a. Conceptualizing b. Researching c. Drafting d. All of the Above
Answer: d. All of the Above
Q11. A research article does not include__________. a. business reports b. journal articles
Answer: a. business reports
Q12. ______________ pattern is one of the best related to the categorical pattern of writing used in an organization. a. Casual b. Topical
Answer: b. Topical
These are Soft Skill Development Week 5 Nptel Assignment Answers
Q13. Lighting and climatic conditions are the ____________ types of distractions. a. emotional b. physical
Answer: b. physical
These are Soft Skill Development Week 5 Nptel Assignment Answers
Q14. Organizational communication breakdown occurs because of _____________ attitudes of employees in the organization. a. negative b. positive
Answer: a. negative
These are Soft Skill Development Week 5 Nptel Assignment Answers
Q15. An act of plagiarism comes under the __________ form of communication breakdown. a. judicial b. ethical
Answer: a. judicial
These are Soft Skill Development Week 5 Nptel Assignment Answers
