These are the answers for Developing Soft Skills and Personality NPTEL Assignment Week 2
Q1. Choose the ‘key terms’ synonymous with “conflict:”
a. Contradiction b. Disharmony c. Acceptance d. Dispute e. Peace f. Hostility
Answer:- a, b, d, f
Q2. Choose the persons with constructive conflict resolving quality:
a. Shabnam disagrees with ideas rather than disagreeing with an individual’s personality. b. Yusuf politely asks his neighbours not to park vehicles in front of his home and directs them to an alternative parking place. c. Raveena disagrees with an individual rather than with their ideas. d. Sundar’s disagreement delays his group’s project and upsets their progress. e. Joe always expects apologies from others. f. Gurpreet takes responsibility and tries to have a win-win solution.
Answer:- a,b,f
Q3. Consider the situation: You have a close friend circle of four members. One day, two of your friends are fighting in college on open ground. You stop them and enquire about the reason for their fight. They both blame each other for conspiring against them in the upcoming college election and spreading misinformation that would hurt their reputation. You also understand that your friends came to know about each other’s misdeeds through gossip. The situation is getting hot and could cost their friendship. It could destroy your close friend circle. How would you resolve the conflict in such a scenario?
a. You will try to get the facts and attempt to verify the objective truth beyond the information gathered from gossip. b. You will advise them to focus on the problem rather than blaming each other. c. You will ask them not to discuss anything about this and leave the place. d. You will take them to a conducive environment as the open ground is not a place for negotiation. e. You will ask them to listen to each other’s stories patiently and decide after scrutinizing the truth from the gossip. f. You will allow them to abuse each other and quarrel but in a private place rather than an open ground.
Answer:- a,d,e
These are the answers for Developing Soft Skills and Personality NPTEL Assignment Week 2
Q4. Why should one aim for a win-win solution?
a. It will create an intense feeling of mutual respect. b. It will help one to get all the attention and can boast about their generousness. c. Love grows deeper with every conflict resolved in a way that would benefit both the parties. d. It will help one from going to court, which would save money. e. It will help people become more intense and more compassionate with each other. f. One should not move toward a win-win solution.
Answer:- a,c,e
Q5. Identify all the destructive traits that occurred during the conflict between the son and dad, as discussed in the Lecture-09:
a. Father belittled his son by comparing his score with others which functions as blame and a reason for failing to keep his promise. b. Both were accusing each other instead of taking responsibility for the conflict. c. Father keeps insisting that the problem is with his son, which provokes him. d. They were taking responsibility instead of blaming each other. e. Father uses abusive words such as “ungrateful dog.” f. They both were trying to play the victim and wanted the other to apologize.
“I am not sure whether I should skip breakfast or eat it.”
“I am exhausted, but I have work. Should I procrastinate or not?”
“Should I give up laziness or not?”
“I am confused; which treatment should I prefer for my knee pain: Ayurvedic or Allopathic?”
“You always say ‘okay,’ but you never actually care what I want.”
Answer:- f
Q12. What does NOT make conflict a positive event?
Conflict can be used for clarifying, learning, and for promoting a stimulating environment.
It can help strengthen an intimate relationship.
Creative solutions can be arrived at in the workplace.
Conflicts can create anxiousness and confusion in children, leading to psychological disorders.
It helps in developing new ties and friendships.
Conflicts are opportunities for growth and overcoming hurdles.
Answer:- d
Q13. Based on the given description, identify the person who is handling conflict in the WRONG way:
Imran always embraces conflict and sees it as a part of day-to-day life.
John retrospectively looks at the conflict and introspects on the ways he resolved it.
Vivek, instead of being a passive observer at the time of conflict, tries to help people to resolve it.
Mala gently interferes in unknown situations and attempts to resolve conflicts.
Raju does not listen to others’ experiences but tries to dominate and win conflicts.
Gauri uses conflicts as stepping-stones to strengthen her character and personality.
Answer:- e
These are the answers for Developing Soft Skills and Personality NPTEL Assignment Week 2
Q14. Raju usually appears to be a casual person who does not start his assignment till the day before the deadline. His inactiveness can only be broken when forced or under pressure to work. Nonetheless, once Raju starts the work, he finishes it before time and in a perfect manner. He seems to enjoy doing great work at the last moment. How would you interpret this situation?
Have healthy habits and focus on intrapersonal stress first
Avoid medical help even if the mental pressure is out of control
Lie to friends and family that you are not under stress
Answer:- d
These are the answers for Developing Soft Skills and Personality NPTEL Assignment Week 2
Q18. What is the CORRECT statement about stress?
Stress in an Italian way of cooking.
Stress is the reason for the formation of black holes.
Stress is caused by mental pressure, emotional worries and physical strain.
Stress is the state when an individual is at serenity.
Stress indicates that you have a better personality.
Stress is the name of a computer program.
Answer:- c
Q19. You are going on a business trip to sign a deal for your company. Unfortunately, you overslept at the hotel due to the body pain from travelling and were late for the meeting. You panic and start worrying that the company might fire you off. To make matters worse, on the way to the meeting, you find that you have brought in the wrong documents. You lose your emotional stability and break down, considering the blunder you have made. You are starting to have severe headaches, shortness of breath, and you lose your composure. You feel lost and do not know what to do next. What is the diagnosis of this situation?
You are a person who has better conflict resolution skills.
You don’t care about the document because you are capable of win-win negotiations.
You are focusing on the need rather than the solution.
You are stressed due to the recent mishaps and cannot handle it.
You are a happy-go-lucky person.
You are capable of diffusing anger.
Answer:- c
Q20. Who wrote the book Marriage and Morals?
Mahatma Gandhi
Bertrand Russell
Chetan Bhagat
Albert Camus
R. K. Narayan
Toni Morrison
Answer:- b
These are the answers for Developing Soft Skills and Personality NPTEL Assignment Week 2
Q21.Stress is a balance between situational demand and professional supply.
a. True b. False
Answer:- b
Q22. “I am right, but you are wrong” can lead to a win-win negotiation.
a. True b. False
Answer:-
Q23. Third-party assistance to resolve conflict is ineffective.
a. True b. False
Answer:- b
These are the answers for Developing Soft Skills and Personality NPTEL Assignment Week 2
Q24. Harmful stress is also known as “distress.”
a. True b. False
Answer:- a
Q25. Three levels of conflict resolution are negotiation, mediation, and meditation.
a. True b. False
Answer:- b
These are the answers for Developing Soft Skills and Personality NPTEL Assignment Week 2
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