Soft Skills Nptel Week 6 Assignment Answers
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Soft Skills Nptel Week 6 Assignment Answers (July-Dec 2024)
1. Which of the following should be avoided while writing an adjustment letter?
a) Avoid blaming the customer
b) Avoid making unrealistic promises
c) Avoid professionalism
d) Avoid empathetic language
Answer: a) Avoid blaming the customer
b) Avoid making unrealistic promises
2. Which of the following are the goals of an adjustment letter?
a) Regaining customer’s confidence
b) Rectification of the wrong
c) Regaining the profit
d) Disturbing the customer
Answer: a) Regaining customer’s confidence
b) Rectification of the wrong
3. While concluding a sales letter which of the following should be avoided?
a) Convincing tone
b) Negative Endings
c) Larger than life claims
d) Positive note
Answer: b) Negative Endings
c) Larger than life claims
4. Which of the following are the functions of a business letter?
a) To provide expensive means of communication
b) To hide evidence of transactions
c) To promote new products
d) To strengthen the rapport
Answer: c) To promote new products
d) To strengthen the rapportogress)
5. Which of the following are the characteristics of a Modified block format?
a) Address, subject line and salutation are aligned with the right-hand margin.
b) The paragraphs in the body are blocked.
c) Date, complimentary close and signature are placed between left-hand margin and center of the page.
d) Address, subject line and salutation are aligned with the left-hand margin.
Answer: b) The paragraphs in the body are blocked.
d) Address, subject line and salutation are aligned with the left-hand margin.
6. Fill in the blanks with the most appropriate option:
_______is a document used to describe the happenings of the meeting.
a) Agenda
b) Minutes
Answer: b) Minutes
7. ________is used to inform the members about the time, date, venue and agenda of a meeting.
a) Reference Letter
b) Notice
Answer: b) Notice
8. _______is used to inform the members in advance about the matter to be discussed in the meeting.
a) Minutes
b) Agenda
Answer: b) Agenda
9. In a full block format date, salutation, complimentary close and signature are placed on the_______side.
a) left
b) right
Answer: a) left
10. In a business letter written in_______format, the attention line is also written in capital letters.
a) semi-block
b) simplified
Answer: b) simplified
These are Soft Skills Nptel Week 6 Assignment Answers
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