Are you looking for Soft Skills Nptel Week 6 Assignment Answers? You’ve come to the right place! Access the latest and most accurate solutions for your Week 6 assignment in the Soft Skills course.
1. Which of the following should be avoided while writing an adjustment letter?
a) Avoid blaming the customer b) Avoid making unrealistic promises c) Avoid professionalism d) Avoid empathetic language
Answer:a) Avoid blaming the customer b) Avoid making unrealistic promises
2. Which of the following are the goals of an adjustment letter?
a) Regaining customer’s confidence b) Rectification of the wrong c) Regaining the profit d) Disturbing the customer
Answer:a) Regaining customer’s confidence b) Rectification of the wrong
3. While concluding a sales letter which of the following should be avoided?
a) Convincing tone b) Negative Endings c) Larger than life claims d) Positive note
Answer:b) Negative Endings c) Larger than life claims
4. Which of the following are the functions of a business letter?
a) To provide expensive means of communication b) To hide evidence of transactions c) To promote new products d) To strengthen the rapport
Answer:c) To promote new products d) To strengthen the rapportogress)
5. Which of the following are the characteristics of a Modified block format?
a) Address, subject line and salutation are aligned with the right-hand margin. b) The paragraphs in the body are blocked. c) Date, complimentary close and signature are placed between left-hand margin and center of the page. d) Address, subject line and salutation are aligned with the left-hand margin.
