Preparing for Successful Communication

Internal Quiz

Question 1 of 10
Noel has a critical meeting with her steering committee. She wants her communication to succeed so she can move forward with a project. Which tool will help her achieve this?
using a 5W form
using video conferencing
using a checklist
using email

using a 5W form

Question 2 of 10
One of the important factors of successful communication is to know your audience and to have them listen to you. Which of the 5Ws guides you through questions to get to the results you need from them?
Who
Why
Where
What

What

Question 3 of 10
Mika is getting ready to propose a new solution to her company executives. She knows there may be resistance. What should she avoid to get her audience to be receptive?
Articulate what you can do instead of what you cannot.
Ask yourself, why might my decision-maker say no?
Bridge with the word “but” instead of the word “and.”

Bridge with the word “but” instead of the word “and.”

Question 4 of 10
Jeremiah just finished a speech with an idea he mentioned in his introduction. This technique is known as _.
bookending
sandwiching
alliteration

bookending

Question 5 of 10
Rafe has less than 10 minutes to get his communication into his audience’s mental door and wanting to know more. Which of the following would prevent Rafe from connecting with his audience?
Link the word “imagine” to three benefits of your product.
Open with three “did you know” questions.
Segue into what’s next by saying, “you don’t have to imagine it.”
Provide the audience with a two- or three-sentence overview of the company.

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Provide the audience with a two- or three-sentence overview of the company.

Question 6 of 10
Albert has crafted a presentation for a conference on environmental solutions. He needs to ensure that his audience will be inspired to take action. What does he need to include in his presentation to inspire action?
Include a Q and A slide.
Tell them what they need to do.
Include an action-oriented close.
Provide one specific way to continue the conversation.

Include an action-oriented close.

Question 7 of 10
Mark has a great idea for securing dog crates in a car. Which technique would be the best way for him to present his idea?
Use a slide show.
Use a prop and act out the scenario.
Explain the problem and solution you have.

Use a prop and act out the scenario.

Question 8 of 10
You want to create a takeaway people can repeat and have it stay in their minds when they leave your communication. What should you avoid?
using rhyme
using iambic meter
developing a 50-100 word message
using alliteration

developing a 50-100 word message

Question 9 of 10
Miguel has asked you to help him with his presentation. He wants his audience to be a part of his story. Which technique would you recommend to him?
Add “you” type questions.
Add a Q and A.
Tell them your story.
Pause after every slide and ask if anyone has questions.

Add “you” type questions.

Question 10 of 10
Dieter has a big communication meeting coming up where he will be presenting his solution. Which action may inhibit Dieter from being successful?
Rehearse in front of some people.
Go for a walk and rehearse your presentation.
Practice your delivery in front of a mirror.

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Practice your delivery in front of a mirror.

Final Exam

Question 1 of 9
You are in a meeting with your boss and need to ask for a raise. Which tip would you use to reinforce that you are worth it?

End sentences with downward inflection.
Project your voice to all four corners of the room.
Tower instead of cower.
Project a voice of authority.

a) End sentences with downward inflection.

Question 2 of 9
When interviewing for a job or selling an idea, what should you refrain from doing?

Talk about the various positions you have had in your career.
Share a unique credential.
Give a specific example of a problem you solved.
Relate relevant experience to benefits to your audience.

a) Talk about the various positions you have had in your career.

Question 3 of 9
Taylor is using a technique in her communication that will help her audience follow her points. Which of these would confuse her audience?

Highlight your numbered points when you mention them and in your summary.
Preselect a precise number of ideas to cover in your allotted time.
Name your step-by-step process with an alliterative word.
Color code your process steps.

d) Color code your process steps.

Question 4 of 9
Chloe has created a communication she will give to her team. She has identified the goal in one sentence. Which of the following is the next logical step in the process of creating relevant communication?

You are right to show you understand their cares and concerns.
Share the good news of how you have already addressed their cares and concerns.
Address their cares and concerns.
Anticipate your decision maker’s cares and concerns.

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d) Anticipate your decision maker’s cares and concerns.

Question 5 of 9
Amy is applying the technique called _ in her communication so that the audience will picture what she is saying and feel they are part of her story.

SCENE
SEGMENT
SEQUENCE
SENSE

a) SCENE

Question 6 of 9
Kurt is fielding questions from an audience after his company just implemented some recalls on a product. What would make the person complaining angrier?

Apologize.
Explain why it happened.
Agree.
Act.

b) Explain why it happened.

Question 7 of 9
The _ says we can identify with an individual, not an idea.

empathic medium
sympathy telescope
empathy telescope
social medium

c) empathy telescope

Question 8 of 9
If you are fielding questions from an audience and someone asks a question you do not want to answer, what would be the best approach in this situation?

Tell them you cannot answer that one.
Say you don’t know.
Redirect the conversation.
Tell them that is a bad question.

c) Redirect the conversation.

Question 9 of 9
The goal of communication is to _.

tell people what to do
inspire action
sell an idea
sell a product

b) inspire action