Interpersonal Communication | PRDV212

2 years ago
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PRDV212: Interpersonal Communication Answers

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  1. What do we call the process we use to reveal information about ourselves to others?
    Select one:
    a.Self-disclosure
    b.Relational dialectics
    c.Communication climate
    d.Relationship maintenance

a.Self-disclosure

  1. Jeffrey is known to his friends as someone who is squeamish; he hates movies with a lot of blood and gore. One night on his way home from work, Jeffrey is a witness to a car crash on the highway. Instead of driving home, he turns around to lend a hand to the ambulance crew. Which quadrant in the self-disclosure model acknowledges Jeffrey’s actions?
    Select one:
    a.Open self
    b.Blind self
    c.Hidden self
    d.Unknown self

d.Unknown self

  1. Which quadrant in the self-disclosure model would contain behaviors that may be apparent to other people around us but that we are unaware of in ourselves, such as playing with jewelry when we are nervous?
    Select one:
    a.Open self
    b.Blind self
    c.Hidden self
    d.Unknown self

b.Blind self

  1. Pat and Morgan are having coffee in the cafeteria and discussing a project from class. Dale walks up to their table. Morgan looks up to see Dale walking by and says, “Hello, Dale. Come join us for a cup of coffee.” This is an example of which type of relationship message?
    Select one:
    a.Acknowledgement
    b.Endorsement
    c.Recognition
    d.Neutralizing

c.Recognition

PRDV212: Interpersonal Communication Answers

  1. Which of the following statements best describes the progression of self-disclosure in interpersonal relationships?
    Select one:
    a.We tend to disclose our opinions first, then move to facts, and then feelings.
    b.We tend to disclose facts about ourselves first, then move to opinions, and then feelings.
    c.We tend to disclose facts about ourselves first, then move to feelings, and then opinions.
    d.We tend to disclose feelings first, then move to opinions, and then facts to support decisions.

b.We tend to disclose facts about ourselves first, then move to opinions, and then feelings.

  1. Pat and Dale are a couple. Pat has been offered a job in a city that is three hours away from their home. Pat asks Dale to move to the new city to be close to Pat’s new job. Dale declines the offer to move because the new city would be too long of a commute. Together they decide that Pat should take an apartment in the new city to be close to the new job and come home for the weekends to their current home. This is an example of which strategy for managing relational dialectics?
    Select one:
    a.Reframing
    b.Separation
    c.Segmentation
    d.Neutralizing extremes

b.Separation

  1. Morgan and Jules have finished a class project that initially drew them together and had them working together in the library on a regular schedule. Now that the project has been completed, Morgan says to Jules, “I’ve really enjoyed working with you and getting to know you these past few weeks. How you feel about getting together for lunch each week to keep in touch?” Jules replies, “I’d really like that, and I want to get to know you more. We have so much in common.” This is an example of which stage of relationship development?
    Select one:
    a.Friendly relations
    b.Nascent friendship
    c.Role-limited interaction
    d.Moving toward friendship

b.Nascent friendship

  1. Dale is a new employee at XYZ Company. Dale prefers to lunch alone and read his mystery novels. Today, Dale chooses to have lunch with a group of employees from the division to get to know them better. Dale asks questions about their interests and listens to stories about their experiences with the company. This is an example of which goal of interpersonal relationships in the workplace?
    Select one:
    a.Strategic goals
    b.Relational goals
    c.Instrumental goals
    d.Self-presentation goals

b.Relational goals

  1. Dale is a new employee at XYZ Company. During orientation activities, Dale is asked to complete a report that is similar to ones he has completed before for other employers. Dale wants to prepare the report to meet his new employer’s specifications, so he asks his manager to review his work before he completes the report. This is an example of which goal of interpersonal relationships in the workplace?
    Select one:
    a.Strategic goals
    b.Relational goals
    c.Instrumental goals
    d.Self-presentation goals

d.Self-presentation goals

PRDV212: Interpersonal Communication Answers

  1. Which type of conflict is concerned with how we perceive or interpret events or actions?
    Select one:
    a.Value conflict
    b.Affective conflict
    c.Cognitive conflict
    d.Conflict of interest

c.Cognitive conflict

  1. Which type of interpersonal conflict occurs when two people have different opinions about the final outcome of a situation?
    Select one:
    a.Goal conflict
    b.Value conflict
    c.Affective conflict
    d.Conflict of interest

a.Goal conflict

  1. Margot and Arjun are a couple who have been together for many years. Arjun came home from work one day and appeared very agitated. He stomped around the house with a frown on his face, and then settled in his favorite chair and told Margot about a disagreement he had with his business partner earlier in the day. After applying her active listening skills, Margot responded to Arjun. Which of the following responses is an example of an acknowledgement message?
    Select one:
    a.”Oh Arjun, I’m glad you are home.”
    b.”Darling, you have every right to be upset.”
    c.”I’m so sad to hear you had a bad day; tell me all about it.”
    d.”Dear, when you have time this weekend please mow the lawn.”

b.”I’m so sad to hear you had a bad day; tell me all about it.”

  1. Which listening style is most associated with creating a disconfirming communication climate?
    Select one:
    a.Action listening style
    b.Content listening style
    c.People listening style
    d.Time listening style

d.Time listening style

  1. Liam, Mason, Ava, Olivia, and Jordan are friends who meet for lunch each week. Liam started a new job last week. Today, Liam is telling his friends a story about his job and a conflict he is having with Priya, one of his coworkers. Mason says to Liam, “Your new coworker sounds interesting. How do you feel about having to confront her about her behavior at work?” Ava adds her advice for Liam, “It sounds like you need to take Priya aside and tell her how you feel about the way she treats you in front of customers. You need to take care of this behavior now or it will only get worse over time.” Olivia says to Liam, “I see what you are saying, but I’d like to know more details about what led to the situation first, so I can help you.” Jordan appears distracted by the menu choices and doesn’t seem to be paying much attention to Liam’s dilemma with Priya. Jordan says, “We should order our food soon so we can get back to work.” Ava’s behavior is an example of which listening style?
    Select one:
    a.Action listening style
    b.Content listening style
    c.People listening style
    d.Time listening style

a.Action listening style

PRDV212: Interpersonal Communication Answers

  1. Perry is trying to listen to Pat’s story about events of the day, but all Perry can think about is how much studying he needs to do tonight for an exam tomorrow. This is an example of which barrier to effective listening?
    Select one:
    a.Physical noise
    b.Semantic noise
    c.Physiological noise
    d.Psychological noise

d.Psychological noise

  1. What is the proper order of the stages of the listening process?
    Select one:
    a.Evaluating, receiving, remembering, responding, and understanding
    b.Receiving, evaluating, remembering, understanding, and responding
    c.Receiving, understanding, remembering, evaluating, and responding
    d.Understanding, receiving, evaluating, remembering, and responding

c.Receiving, understanding, remembering, evaluating, and responding

  1. Which relational dialectic may be described as our want to be in an exclusive relationship with another person?
    Select one:
    a.Known-unknown
    b.Openness-closedness
    c.Novelty-predictability
    d.Autonomy-connection

b.Openness-closedness

  1. Pat and Dale are a couple. Pat often calls Dale “Sweetpea” in casual conversation as a form of endearment. This is an example of which interpersonal strategy?
    Select one:
    a.Personal idioms
    b.Rules and norms
    c.Routines and rituals
    d.Relational storytelling

a.Personal idioms

  1. Pat and Morgan are friends who are meeting for lunch. Pat says to Morgan, “You will never believe what happened to me at work today. I was offered promotion to a new position in my division.” Morgan smiles at Pat and says, “Congratulations. Tell me all about your new position.” This is an example of which type of relationship message?
    Select one:
    a.Acknowledgement
    b.Endorsement
    c.Recognition
    d.Neutralizing

a.Acknowledgement

PRDV212: Interpersonal Communication Answers

  1. Dale is interviewing for a job with XYZ Company. The interview process includes meetings with the human resources director and two different division managers. In each interview, Dale starts by extending a hand for a handshake and says, “Hello, my name is Dale. It’s good to meet you.” In each meeting, Dale talks about his past work experiences and current skills and competencies when each interviewer asks, “What skills do you bring to my division? Why should we hire you?” This is an example of which goal of interpersonal relationships in the workplace?
    Select one:
    a.Strategic goals
    b.Relational goals
    c.Instrumental goals
    d.Self-presentation goals

c.Instrumental goals

  1. Morgan and Jules have been friends since the beginning of the semester when they met in a class at school. As the semester draws to a close, Morgan says to Jules, “I’m sad the semester is ending. I’ve enjoyed getting to know you and having class with you. Since this is my last semester as a visiting student, I have to return to my home institution next semester.” Jules replies, “I agree. We’ve had some good times. I’ll be studying in Spain next semester.” They exchange addresses with the intent to keep in touch by writing. This is an example of which stage of relationship development?
    Select one:
    a.Waning friendship
    b.Nascent friendship
    c.Stabilized friendship
    d.Moving toward friendship

a.Waning friendship

  1. Pat and Dale are in conflict over how they should present their final project in class. Margot suggests that they might come to an agreement if they can both give up something. This is an example of which conflict management style?
    Select one:
    a.Accommodating
    b.Collaborating
    c.Competing
    d.Compromising

d.Compromising

  1. When dealing with a conflict, Jordan is most comfortable when a solution can be found that meets the needs of everyone in the situation. This is an example of which conflict management style?
    Select one:
    a.Accommodating
    b.Avoiding
    c.Collaborating
    d.Competing

c.Collaborating

  1. Liam, Mason, Ava, Olivia, and Jordan are friends who meet for lunch each week. Liam started a new job last week. Today, Liam is telling his friends a story about his job and a conflict he is having with Priya, one of his coworkers. Mason says to Liam, “Your new coworker sounds interesting. How do you feel about having to confront her about her behavior at work?” Ava adds her advice for Liam, “It sounds like you need to take Priya aside and tell her how you feel about the way she treats you in front of customers. You need to take care of this behavior now or it will only get worse over time.” Olivia says to Liam, “I see what you are saying, but I’d like to know more details about what led to the situation first, so I can help you.” Jordan appears distracted by the menu choices and doesn’t seem to be paying much attention to Liam’s dilemma with Priya. Jordan says, “We should order our food soon so we can get back to work.” Olivia’s response to Liam is an example of which listening style?
    Select one:
    a.Action listening style
    b.Content listening style
    c.People listening style
    d.Time listening style

b.Content listening style

PRDV212: Interpersonal Communication Answers

  1. Liam, Mason, Ava, Olivia, and Jordan are friends who meet for lunch each week. Liam started a new job last week. Today, Liam is telling his friends a story about his job and a conflict he is having with Priya, one of his coworkers. Mason says to Liam, “Your new coworker sounds interesting. How do you feel about having to confront her about her behavior at work?” Ava adds her advice for Liam, “It sounds like you need to take Priya aside and tell her how you feel about the way she treats you in front of customers. You need to take care of this behavior now or it will only get worse over time.” Olivia says to Liam, “I see what you are saying, but I’d like to know more details about what led to the situation first, so I can help you.” Jordan appears distracted by the menu choices and doesn’t seem to be paying much attention to Liam’s dilemma with Priya. Jordan says, “We should order our food soon so we can get back to work.” Jordan’s response to Liam is an example of which listening style?
    Select one:
    a.Action listening style
    b.Content listening style
    c.People listening style
    d.Time listening style

d.Time listening style

  1. Pat has been asked to teach other members of his work unit the proper process for writing the annual sustainability report. To help improve retention of the process, Pat has divided the process into three steps and plans to use question sessions between ensure that listeners are getting his message. This is an example of a strategy for reducing which of the following barriers to effective listening?
    Select one:
    a.Attention span
    b.Receiver biases
    c.Sender apprehension
    d.Listener apprehension

a.Attention span

  1. Pat is telling Perry a story about how he failed a chemistry exam earlier in the week. Pat complains about how difficult the content of the exam was, and uses this as his excuse for failing the exam. Perry questions Pat’s story, “Was it really difficult, or did you not spend enough time studying? There may be some other factors to consider as we study for the next exam.” This is an example of which strategy to improve critical listening?
    Select one:
    a.Be open to new ideas
    b.Uncover assumptions
    c.Relate new ideas to old ideas
    d.Distinguish facts from opinions

b.Uncover assumptions

  1. Bill and Maggie just started dating. Maggie is a regional police officer. Bill has a number of traffic citations for speeding. He chooses not to tell Maggie about his traffic violations. In which quadrant in the self-disclosure model do we classify this type of information?
    Select one:
    a.Open self
    b.Blind self
    c.Hidden self
    d.Unknown self

c.Hidden self

  1. Dale and Margot are two new hires at XYZ Company. During a break in the cafeteria, they share their first impressions of XYZ Company and some personal anecdotes about why they left their previous jobs. This is an example of which interpersonal strategy?
    Select one:
    a.Personal idioms
    b.Rules and norms
    c.Routines and rituals
    d.Relational storytelling

d.Relational storytelling

PRDV212: Interpersonal Communication Answers

  1. Which type of conflict arises when people disagree about how things should be done?
    Select one:
    a.Value conflict
    b.Affective conflict
    c.Cognitive conflict
    d.Conflict of interest

d.Conflict of interest

  1. What is the correct order of the stages of the negotiation process?
    Select one:
    a.Bargaining, exploration, opening, pre-negotiation, and settlement
    b.Opening, exploration, bargaining, pre-negotiation, and settlement
    c.Pre-negotiation, bargaining, exploration, opening, and settlement
    d.Pre-negotiation, opening, exploration, bargaining, and settlement

d.Pre-negotiation, opening, exploration, bargaining, and settlement

  1. Liam, Mason, Ava, Olivia, and Jordan are friends who meet for lunch each week. Liam started a new job last week. Today, Liam is telling his friends a story about his job and a conflict he is having with Priya, one of his coworkers. Mason says to Liam, “Your new coworker sounds interesting. How do you feel about having to confront her about her behavior at work?” Ava adds her advice for Liam, “It sounds like you need to take Priya aside and tell her how you feel about the way she treats you in front of customers. You need to take care of this behavior now or it will only get worse over time.” Olivia says to Liam, “I see what you are saying, but I’d like to know more details about what led to the situation first, so I can help you.” Jordan appears distracted by the menu choices and doesn’t seem to be paying much attention to Liam’s dilemma with Priya. Jordan says, “We should order our food soon so we can get back to work.” Mason’s response to Liam is an example of which listening style?
    Select one:
    a.Action listening style
    b.Content listening style
    c.People listening style
    d.Time listening style

c.People listening style

  1. Which of the following is a continuum of needs in an interpersonal relationship that must be negotiated by the people involved in the relationship?
    Select one:
    a.Self-disclosure
    b.Relational dialectics
    c.Communication climate
    d.Relationship maintenance

b.Relational dialectics

  1. Which relational dialectic may be described as need for stability and adventure in our relationship with others?
    Select one:
    a.Known-unknown
    b.Openness-closedness
    c.Novelty-predictability
    d.Autonomy-connection

c.Novelty-predictability

PRDV212: Interpersonal Communication Answers

  1. Jordan and Dale are in conflict over a trivial issue, while more important components of their project are in need of attention. They decide to ignore the trivial issue and press on with their work. This is an example of which conflict management style?
    Select one:
    a.Accommodating
    b.Avoiding
    c.Collaborating
    d.Competing

b.Avoiding

  1. From Morgan’s point of view, conflicts are like wars to won regardless of whose feelings get hurt. This is an example of which conflict management style?
    Select one:
    a.Accommodating
    b.Avoiding
    c.Collaborating
    d.Competing

d.Competing

  1. When we attempt to be nonjudgmental as we listen to a friend explain their reasons for being late to a study appointment, we are using which strategy to improve our critical listening skills?
    Select one:
    a.Be open to new ideas
    b.Uncover assumptions
    c.Distinguish facts from opinions
    d.Rely on reason and common sense

a.Be open to new ideas

  1. Pat and Dale are a new couple. They are struggling with maintaining relationships with their individual groups of friends and their family members. Together they decide to spend one night a week with their friends playing cards or bowling and every Sunday enjoying dinner with their families. This is an example of which strategy for managing relational dialectics?
    Select one:
    a.Reframing
    b.Separation
    c.Segmentation
    d.Neutralizing extremes

c.Segmentation

  1. Morgan and Jules have been friends since the beginning of the semester. They have worked on a class project and have gotten to know one another through time spent on the project. Today they are meeting for lunch. Jules is a little late arriving to their regular lunch date. Morgan says to Jules, “I was worried about you. It is not like you to be late for any appointment. Is everything all right?” Jules looks worried and replies, “You know me so well. You’re right. I’m worried about a chemistry exam I just took.” Morgan replies, “Sit down and tell me all about it. I’m here for you.” This is an example of which stage of relationship development?
    Select one:
    a.Friendly relations
    b.Nascent friendship
    c.Stabilized friendship
    d.Moving toward friendship

c.Stabilized friendship

PRDV212: Interpersonal Communication Answers

  1. Because Paul puts the feelings and needs of others above his own, he usually gives in to the demands of others when he experiences conflict. This is an example of which conflict management style?
    Select one:
    a.Accommodating
    b.Avoiding
    c.Collaborating
    d.Competing

a.Accommodating

  1. Which type of conflict is generated by incompatible feelings?
    Select one:
    a.Value conflict
    b.Affective conflict
    c.Cognitive conflict
    d.Conflict of interest

b.Affective conflict

  1. Which quadrant in the self-disclosure model would contain information such as our height, hair color, and occupation?
    Select one:
    a.Open self
    b.Blind self
    c.Hidden self
    d.Unknown self

a.Open self

  1. Which of the following describes the overall mood that is created because of the people involved in a relationship and the type of communication they bring to their interactions?
    Select one:
    a.Self-disclosure
    b.Relational dialectics
    c.Communication climate
    d.Relationship maintenance

c.Communication climate

  1. Morgan and Jules have been sharing the same work table in class for a few weeks. Each day they greet each other and share general pleasant conversation. Today the instructor announced a group assignment in which students will work in pairs on a project. Jules asks Morgan, “Would you like to be my partner for this assignment? We seem to have some similar interests and work experiences that could help us do well on the assignment.” This is an example of which stage of relationship development?
    Select one:
    a.Friendly relations
    b.Nascent friendship
    c.Role-limited interaction
    d.Moving toward friendship

a.Friendly relations

PRDV212: Interpersonal Communication Answers

  1. Which relational dialectic may be described as our need to maintain our independence?
    Select one:
    a.Known-unknown
    b.Openness-closedness
    c.Novelty-predictability
    d.Autonomy-connection

d.Autonomy-connection

  1. Jeff and Tabby have been in a romantic relationship for many years. Regardless of whether they are living together or away from one another while on a work assignment, at the end of the day they make time by phone or in-person conversation to recount to one another the highlights of their day. This is an example of which interpersonal strategy?
    Select one:
    a.Personal idioms
    b.Rules and norms
    c.Routines and rituals
    d.Relational storytelling

c.Routines and rituals

  1. Margot and Arjun are a couple who have been together for many years. Arjun came home from work one day and appeared very agitated. He stomped around the house with a frown on his face, and then settled in his favorite chair and told Margot about a disagreement he had with his business partner earlier in the day. After applying her active listening skills, Margot responded to Arjun. Which of the following responses is an example of a recognition message?
    Select one:
    a.”Oh Arjun, I’m glad you are home.”
    b.”Darling, you have every right to be upset.”
    c.”I’m so sad to hear you had a bad day; tell me all about it.”
    d.”Dear, when you have time this weekend please mow the lawn.”

a.”Oh Arjun, I’m glad you are home.”

  1. Perry is trying to listen to Pat’s story about events of the day. Earlier in the day Perry ate a big lunch and is now suffering from indigestion, which is limiting Perry’s ability to attend to the details of Pat’s story. This is an example of which barrier to effective listening?
    Select one:
    a.Physical noise
    b.Semantic noise
    c.Physiological noise
    d.Psychological noise

c.Physiological noise

PRDV212: Interpersonal Communication Answers

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