Critical Roles Consultants Play

Internal Quiz

Question 1 of 6
What do good consultants do with their engagement contract?
Create a summary which outlines the four contract components.
Write a critique for the contract manager.
Uses the contract to determine how to construct consulting deliverables.
Files it, as the real job description is not included in the contract.

Create a summary which outlines the four contract components.

Question 2 of 6
What type of “shifts” do you need to look out for if your client doesn’t support your proposed solution?
strategy shifts
power shifts
shifty shifts
funding shifts

power shifts

Question 3 of 6
One of the primary purposes for using the managerial and technical roles is to ensure your client _.
understands your deliverables
listens to your exact approach for delivery
doesn’t call another consultant
understands the importance of your contract

understands your deliverables

Question 4 of 6
What is NOT something that client’s typically look for during the early stages of your consulting engagement?
Your social status within the client environment.
Evidence that you know what you are doing.
Your willingness to listen.
Confidence in your abilities.

Your social status within the client environment.

Question 5 of 6
Which of these actions is not recommended when positioning your deliverables for your client to provide “care and feeding” after your engagement is concluded?
Define any operational risks that may surface for your client.
Respond to and correct any issue your client may bring to your attention.
Schedule checkpoints to measure progress.
Define phase 2 opportunities, if appropriate.

Respond to and correct any issue your client may bring to your attention.

Question 6 of 6
What are the two types of potential “reviewer” you may be asked to fulfill during a consulting engagement?
validating and critical
contracts and processes
crucial and temporary
all of these answers

validating and critical

---

Final Exam

Question 1 of 9
Being a good “follower” is needed to show you can work within what aspects of your client’s environment?

The pace and industry of your client.
You like the food in their cafeteria so you are happy to meet clients there.
The culture and expectations of your client.
The meeting structure and collaborative nature of your client.

c)The culture and expectations of your client.

Question 2 of 9
Switching between roles in a manner that doesn’t confuse your client is important. Which of the following is NOT a good practice when switching between consulting roles?

Justify the role before you switch to it.
Use dialog to set up your role changes.
Move quickly from one role to the other so your client doesn’t lose patience with you.
Assess your effectiveness when switching roles.

c) Move quickly from one role to the other so your client doesn’t lose patience with you.

Question 3 of 9
When executing change management, working backwards from your “change picture” and determine what steps your client needs to take is sometimes called what?

solution verification
business analysis
painting the picture
outcomes mapping

d) outcomes mapping

Question 4 of 9
Which of the following is one of the elements to look for when determining the appropriate roles that will satisfy your client?

The degree of process focus your client has in your technical area.
The length and detail included in your consulting contract.
The presence (or not) of potentially competing consultants on your client site.
The enthusiasm your client has for the technical products you are producing.

a) The degree of process focus your client has in your technical area.

Question 5 of 9
The best signal that you have support from your client is when your client management team _ on the recommendations you make.

acts
meets
questions
debates

a) acts

Question 6 of 9
Which of the following is not recommended for setting yourself up for future consulting engagements with your client?

Understanding your client’s business strategy.
Understanding what your client plans for their next major initiative.
Constantly learning more about your client.
Giving your client detailed plans for multiple new initiatives.

d) Giving your client detailed plans for multiple new initiatives.

Question 7 of 9
There are two critical characteristics to ensure success as a consultant. What are they?

Broad technical skill and mastery of tools.
A keen ability to listen and change the minds of your client.
Communication skills and contract management background.
Expertise and the right attitude.

d) Expertise and the right attitude.

Question 8 of 9
Before implementing your solution, your extended stakeholders need to understand _.

all the possible errors that might surface
your background so they know what to expect from your leadership
when you will leave so they know when to take over your role
the risks and benefits to expect

d) the risks and benefits to expect

Question 9 of 9
When playing the role of reviewer, you typically analyze a potential solution for which two characteristics?

Reviews need to confirm how to integrate solutions with those of your client, and review deliverables for suitability.
A review of personnel assigned to the project and the skills they bring to the initiative.
Reviews need to confirm the latest techniques are applied to derive a solution, and that the senior leader understands the approach.
A review of planned deliverables, and to ensure the approach matches what you would do as a consultant.

a) Reviews need to confirm how to integrate solutions with those of your client, and review deliverables for suitability.