Soft Skills NPTEL Week 6 Assignment Solutions
Course Name: Soft Skills NPTEL
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These are solutions for Soft Skills NPTEL Week 6 Assignment Solutions
Q1. What type of language is used in an adjustment letter?
a. Clear
b. Empathetic
c. Both A & B
d. None
Answer: c
Q2. Which one of the following is not a feature of an adjustment letter?
a. Honesty
b. Confidentiality
c. Hideousness
d. Treachery
Answer: d
Q3. Which of the following is/are not the characteristics of a business letter?
a. Clear content
b. Tone of goodwill
c. Correct format
d. Ambiguity
Answer: d
These are solutions for Soft Skills NPTEL Week 6 Assignment Solutions
Q4. We are grateful for the information you will provide because it will help us have a smooth transaction.
To which form of business letter does the above statement belong?
a. Letter of enquiry
b. Refusal letter
c. Both A & B
d. None of the above
Answer: a
Q5. Which one of the following is not a type of business letter?
a. Business enquiry
b. Sales letter
c. Letter of reference
d. Quotations
Answer: c
Q6. A letter of debit is a type of business letter.
a. True
b. False
Answer: b
These are solutions for Soft Skills NPTEL Week 6 Assignment Solutions
Q7. The letter I stands for Intelligence in the AIDA process of a sales letter.
a. True
b. False
Answer: b
Q8. Email is one of the slowest modes of communication.
a. True
b. False
Answer: b
Q9. Creative and innovative ideas should be mandatorily developed in the research paper.
a. True
b. False
Answer: a
These are solutions for Soft Skills NPTEL Week 6 Assignment Solutions
Q10. Clear content is one of the characteristics of a business letter.
a. True
b. False
Answer: a
Q11. When a customer writes to correct a wrong, the letter written for this purpose is known as ________.
a. a claim letter
b. an adjustment letter
Answer: a
Q12. A___________ letter is a written pitch to attract potential customers to a product or service.
a. claim
b. sales
Answer: b
These are solutions for Soft Skills NPTEL Week 6 Assignment Solutions
Q13. In _________ the inside address is written on the left-hand margin.
a. full block
b. semi-block format
Answer: b
Q14. Open punctuation is followed in the address line of ________ format.
a. modified block
b. full block
Answer: b
Q15. A ________ letter can be used to evaluate present or former employees.
a. recommendation
b. collection
Answer: a
These are solutions for Soft Skills NPTEL Week 6 Assignment Solutions
All Weeks of Soft Skills: https://progies.in/answers/nptel/soft-skills
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